CHICAGO, IL - Ing upaya terus kanggo ngrungokake tamu lan nambah pengalaman lelungan sakabèhé, tanggal 26 September, Hyatt bakal dadi tuan rumah Grup Fokus Terbesar ing Donya liwat serangkaian kegiatan online adhedhasar pitakonan sing prasaja: "Kepiye lelungan?" Nalika kelompok fokus tradisional cenderung kedadeyan ing mburi kaca, Hyatt bakal nggunakake kehadiran media sosial kanggo entuk wawasan lan ide konsumen sing luwih gedhe babagan penawaran, fasilitas lan layanan anyar, uga nerusake upaya ngrungokake konsumen kanthi melu tamu ing wektu nyata ing sawetara zona wektu ing ndonya.
Penggemar lelungan saka AS, Inggris, Prancis, Hong Kong, Australia, Chili lan Meksiko, bebarengan karo asosiasi Hyatt saka sak ndonya, bakal mimpin diskusi babagan lelungan liwat Twitter lan Facebook, nalika nambang kanggo wawasan babagan pengalaman lelungan saiki.
Grup Fokus Terbesar ing Donya minangka tahap kapindho latihan ngrungokake 18 wulan Hyatt, sing diwiwiti kanthi luwih saka 40 diskusi kelompok sing difasilitasi ing saindenging jagad. Ngleksanani spurred inang anyar, kurban uga-ditampa, kalebu kertu komunikasi tamu kanggo kasurung dialog antarane associates lan tamu, Hyatt Wis Iku (layanan nyediakake item asring lali), kualitas dhuwur, produk siram dermatologically swara lan anyar, sehat lan imbang. kurban menu.
"Kita saestu ngormati panemu lan umpan balik sing dituduhake para tamu, sing menehi inspirasi kanggo seri fasilitas lan penawaran anyar sing diluncurake ing musim semi iki," ujare Kristine Rose, wakil presiden, pengalaman merek, Hyatt Hotels & Resorts. "Kita ngerti manawa para tamu nanggapi kanthi positif babagan owah-owahan kasebut, mula kita rumangsa kritis kanggo nerusake obrolan kasebut. Muga-muga kanthi hosting grup fokus iki, kita bakal duwe kesempatan kanggo luwih ngerti kenapa para tamu nemokake layanan lan fasilitas tartamtu sing penting banget kanggo pengalaman lelungan lan cara lelungan saiki. Kanthi terus ngrungokake lan nanggepi umpan balik, kita bakal nggawe posisi supaya bisa menehi pengalaman sing luwih pribadi lan cocog karo kabutuhan individu tamu.
Jadwal obrolan Twitter kaya ing ngisor iki:
Travel Seamless: 5:00 - 6:00 am CST, dipimpin dening Matt Long @LandLopers lan Caz lan Craig @YTravelBlog
Rutinitas ing Dalan: 7:00 - 8:00 am CST, dipimpin dening @BritMums, lan pendiri BritMums Susanna Scott @AModernMother lan Jennifer Howze @jhowze
Ritual On the Road: 12:00 - 1:00 pm CST, dipimpin dening Latina Bloggers Connect @LBConnect lan Ana Flores @laflowers
Traveling Like a Pro: 2:30 – 4:00 pm CST, dipimpin dening Travelers' Night In @flyingwithfish
APA sing kudu dijupuk saka ARTIKEL INI:
- In a continued effort to listen to guests and improve their overall travel experience, on September 26, Hyatt will host The World’s Largest Focus Group through a series of online activities grounded in the simple question.
- We hope that by hosting this focus group, we’ll have the opportunity to further understand why our guests find certain services and amenities to be so crucial to their travel experience and how they travel today.
- The exercise spurred a host of new, well-received offerings, including guest communication cards to encourage dialogue between associates and guests, Hyatt Has It (a service providing frequently forgotten items), high quality, dermatologically sound bath products and new, healthy and balanced menu offerings.
