Continental Airlines Inc., Rebo dikonfirmasi sing bakal ngilangke bab 270 posisi agen leladen ing Houston minangka bagéan saka babak PHK sing kalebu nglereni 500 posisi call center domestik.

Ing Houston, udakara udakara 1,100 karyawan kerja ing pusat panggilan Continental ing Houston Utara, lan 600 liyane adhedhasar ing Houston, nanging kerja adoh, miturut Kelly Cripe, juru bicara maskapai kasebut. Maskapai kasebut nggunakake 2,700 agen reservasi ing njero domestik, ujare.

Motong liyane bakal digawe ing pusat telpon maskapai basis Houston ing Salt Lake City, kang bakal ilang bab 80 posisi, lan Tampa, Fla., kang bakal kelangan bab 100 jobs, Cripe ngandika.

Maskapai iki uga duwe wolung pusat panggilan ing njaba Amerika Serikat sing makaryakke kurang saka 500 wong. Dheweke nelpon lapangan sing asale saka negara kasebut.

500 ngethok proyek mung mengaruhi telung pusat telpon domestik, Cripe ngandika, lan bakal akun kanggo bab 18.5 persen saka departemen leladen.

Continental (NYSE: CAL) uga ngumumake dina Rebo yen bakal nutup pusat leladen Tampa tanggal 19 Juli amarga volume telpon sing luwih murah, tren sing akeh kanggo lelungan buku online lan ekonomi sing saya ringkih.

Penutupan pusat leladen Tampa bakal mengaruhi total 685 proyek, miturut surat WARN sing dikirim saka Continental menyang Badan Inovasi Tenaga Kerja Florida.

Sisa 585 karyawan Tampa sing kena pengaruh bakal duwe pilihan kanggo melu program kerja saka omah utawa "agen jarak jauh", ninggalake utawa pindhah menyang posisi ing pusat reservasi maskapai ing Salt Lake City lan ing markas perusahaan Continental ing Houston.

APA sing kudu dijupuk saka ARTIKEL INI:

The remaining 585 affected Tampa employees will have the option of participating in a work-from-home or “remote agent” program, taking a leave of absence or transferring to positions at the airline’s reservations centers in Salt Lake City and at Continental's corporate headquarters in Houston.
In Houston, about 1,100 employees work at Continental’s call center in North Houston, and another 600 are based in Houston, but work remotely, according to Kelly Cripe, a spokeswoman for the airline.
on Wednesday confirmed that it will eliminate about 270 reservation agent positions in Houston as part of a round of layoffs that includes cutting 500 call center positions domestically.