Ing perayaan Hari Kebahagiaan Internasional tanggal 20 Maret, Bandara Abu Dhabi ngumumake asil "indeks kebahagiaan" Bandara Abu Dhabi kanggo 2018. Indikator rasa seneng perusahaan kasebut nyatakake yen 82% penumpang seneng karo pengalaman ing Bandara Internasional Abu Dhabi ( AUH) taun kepungkur. Kajaba iku, 89% penumpang nglaporake rasa seneng karo layanan bandara ing Maret 2018, lan 88% ing Oktober 2018, sing dadi angka saben wulan sing dhuwur banget kanggo hub penerbangan internasional.

Bandara Abu Dhabi uga ngukur kepuasan pelanggan liwat implementasi program survey Kualitas Layanan Bandara (ASQ) Airports Council International (ACI) wiwit taun 2006. Perusahaan kasebut kanthi resmi miwiti ngukur rasa seneng ing Oktober 2017 kanthi implementasi sistem Umpan Balik Interaktif lan tambahan. survey, ing ngendi loro asil digabungake lan dirata-rata kanthi tujuan kanggo nggayuh tingkat rasa seneng penumpang luwih saka 75% ing taun 2019.

Bandara Abu Dhabi nyathet rasa seneng para pelanggan kanthi njaluk input ing umpan balik sing dipasang ing saindhenging Terminal 1 lan 3 ing AUH, saliyane nganakake survey saben wulan ing terminal kasebut. Umpan balik lan survey takon marang wong sing liwat yen dheweke seneng utawa ora seneng karo pengalaman sakabèhé ing bandara.

Bryan Thompson, CEO Bandara Abu Dhabi, ujar: "Nyedhiyakake para pelanggan lan penumpang kanthi pengalaman sing nyenengake lan nggawe manawa dheweke seneng karo layanan lan pengalaman lelungan sakabèhé minangka prioritas utama. Kita terus ngluncurake inisiatif kanggo mesthekake rasa seneng lan kepenak para penumpang lan staf, amarga iki minangka bagean penting saka komitmen kita kanggo keunggulan lan dadi bagean saka visi kita dadi grup bandara sing unggul ing donya.

Bandara Abu Dhabi nduweni komitmen kanggo nambah pengalaman pelanggan kanthi ngrayakake preian nasional, nyedhiyakake layanan khusus kanggo para wisatawan lan kesempatan kanggo menang hadiah, lan nyedhiyakake tawaran luar biasa ing toko eceran lan panganan lan minuman. Salajengipun, perusahaan kasebut ngluncurake Program Duta Kebahagiaan Pelanggan taun kepungkur sing dirancang kanggo nampilake merek unik Arab Hospitality Abu Dhabi.

Kajaba iku, Bandara Abu Dhabi terus njamin pengalaman perjalanan sing lancar liwat panyedhiya layanan premium lan eksklusif kayata akses internet Super-Fi ultra-cepet, check-in remot, lan layanan pra-clearance Bea Cukai lan Perlindhungan Border AS, kasedhiya sacara eksklusif. ing wilayah ing Bandara Internasional Abu Dhabi.

APA sing kudu dijupuk saka ARTIKEL INI:

We continue to launch initiatives to ensure the happiness and comfort of our passengers and staff, as this is an important part of our commitment to excellence and forms a part of our vision of becoming the world's leading airports group.
The company officially started measuring happiness in October 2017 with the implementation of the Interactive Feedback system and additional surveys, where both results are combined and averaged with the aim of achieving a passenger happiness rate of more than 75% by 2019.
Abu Dhabi Airports records the happiness of its customers by requesting their input at feedback mounts installed throughout Terminals 1 and 3 at AUH, in addition to conducting monthly surveys in the terminals.