Delta Air Lines nggawe divisi Kebersihan Global sing pertama kanggo maskapai - departemen anyar ing organisasi Pengalaman Pelanggan sing didedikake kanggo inovasi lan evolusi standar kebersihan sing wis dhuwur.
Ing telung wulan wiwit pandemi global sacara dramatis mengaruhi jagad, tim ing Delta kanthi cepet lan efektif nggawe standar kebersihan anyar kanggo Delta, lan industri kita. Langkah paling anyar iki minangka cara unik kanggo operator global kanggo terus fokus laser kanggo upaya kebersihan minangka bagean saka lapisan perlindungan sing ditawakake para pelanggan.
Transformasi kebersihan sing dialami para pelanggan saiki dadi dhasar nalika pengalaman lelungan Delta dibangun supaya para pelanggan bisa nikmati. Sing dadi pimpinan organisasi kasebut yaiku Mike Medeiros, Wakil Presiden - Kabersihan Global.
"Mike wis dadi pimpinan sing kuat kanggo fokus transformasi lan kebersihan nganti saiki, kanthi efektif nyambut gawe ing tim kanggo mengkoordinasi upaya kita kanthi skala," ujare Bill Lentsch, Kepala Pegawai Pengalaman Pelanggan. "Tim iki bakal nggawa fokus lan kekuwatan sing padha karo kebersihan sing wis dingerteni nalika ngowahi pangarepan pelanggan kanggo kinerja tepat waktu, rampung lan bagasi - saengga para pelanggan bisa yakin nalika milih mabur karo kita."
Organisasi Kebersihan Global luwih lanjut bakal ngembangake lan nglakokake standar kebersihan Delta, metode lan manajemen mutu kanggo njaga pengalaman sing aman lan diresiki ing fasilitas lan pesawat kanggo karyawan lan pelanggan.
"Ora ana sing luwih penting tinimbang kesehatan lan keamanan kolega lan pelanggan," tambah Medeiros. "Aku ngarep-arep nggawe inovasi proses lan ningkatake standar supaya kabeh pelanggan, saben pesawat bakal yakin bakal milih mabur karo Delta."
#bajangbali
APA sing kudu dijupuk saka ARTIKEL INI:
- “This team will bring the same focus and rigor to cleanliness that we're known for in transforming customer expectations for on-time, completion and baggage performance – so that customers can feel confident when choosing to fly with us.
- The Global Cleanliness organization will further develop and execute Delta's cleanliness standards, methods and quality management to ensure a consistently safe and sanitized experience across our facilities and aircraft for employees and customers, alike.
- In the three months since the global pandemic dramatically impacted the world, teams across Delta quickly and effectively established a new standard of cleanliness for Delta, and our industry.
